These frequently asked questions (FAQ’s) help answer questions you may have about the changes to your Emerald, Pakenham and Cardinia Mobile Library membership.
We’d love to hear from you. Please let us know if you have a question that’s not included here or if you have any comments.
Cardinia is joining Myli – My Community Library Ltd, a Not-for Profit and charity that already provides library services to the Shire’s of Baw Baw, Bass Coast and South Gippsland. The service the Cardinia community knows and loves will continue to meet and exceed the expectations of the community.
The City of Casey and Cardinia Shire Council have jointly reached an agreement to pursue a different service model for the libraries in the future, which was prompted by several factors.
These include the significant growth and change in demographics of both communities and the Councils wanting to pursue new and separate service models for the library services, along with new legislation in the Local Government Act 2020 that requires the current regional library model be changed in the coming decade.
The Councils have realised the benefits in operating separate library services and have started taking the necessary steps to allow them to explore the opportunities for future service models independently.
After an extensive assessment and community consultation, Casey Council identified that CCL is best placed to be the community’s library service provider. Casey will work with the CCL Board and Executive Team to transition CCL into a compliant entity under the Local Government Act 2020.
Myli is a not-for-profit with charitable status. Myli will provide opportunities that will benefit members, the community, staff and Council. As a charity, there will be fundraising opportunities that will support investment in library services such as increasing programs and support for members and users.
Myli’s primary funding comes from Councils and the State Government, and this will continue.
Planning for the transition is taking place during October and November 2022 and the transition will be finalised on 30 November 2022.
Cardinia Shire Council has three libraries. Pakenham, Emerald and the Cardinia Mobile Library. These three libraries will join Myli from 1 December 2022.
All libraries that operate in the City of Casey will stay part of CCL. This includes Bunjil Place, Cranbourne, Doveton, Endeavour Hills and Hampton Park Libraries.
Current staff who work in Cardinia Shire Council Libraries will be offered positions with Myli. You can expect to see familiar faces when you visit the library after Cardinia joins Myli.
When you joined CCL your membership was assigned to the library you joined at. CCL has written to members informing them of the change.
Yes. If you no longer use Emerald, Pakenham or the Cardinia Mobile Library click here and nominate the Casey Library you use most frequently.
No, Myli will continue to provide your Home Library Service. Donna or your dedicated volunteer who regularly visits you will continue to deliver items to your door. If you have any questions contact Donna directly on 0438 128 191.
Cardinia Library Members will keep their current member number and can continue to use their current CCL card at Myli.
Members will receive a Myli member card in the mail with their existing CCL number printed on it once the transition has occurred from 1 December 2022.
New members who join from 1 December 2022 will be provided with a Myli library card when they join up at the library.
Members do not need to have two library membership cards.
Both Library Services are part of Libraries Victoria, so whether you remain a Casey Cardinia Library Member or become a Myli Member, you will continue to have access to the same great resources and services and you can use your Membership Card at both services.
There are some changes to how you use and access online library resources including where to go to browse the online catalogue and how to access your library account and e-resources. For more information and next steps, please visit: https://myli.au/cardinia
We are working with current e-resource providers to minimise disruption and we will provide library members with user transition guides and support during the transition.
Cardinia members who use borrowbox will have their history, current loans and holds titles transferred across. If Myli does not own a copy of a title the loan/hold will no longer show up in the account. Members can request the title for purchase through Myli.
Libby is not available through Myli, however, most titles will be available via Borrowbox. Cardinia members who are no longer able to access current loans or holds, please contact us https://www.myli.org.au/contact/
Yes. You will need to use Myli’s website which provides Myli members with access to booking in programs, logging into your account and using e-resources. Myli’s website and social media channels will be updated to include Cardinia Shire Councils Libraries (Emerald, Pakenham and the Cardinia Mobile Library). This will go live from 1 December 2022. The CCL website will also be updated from 1 December 2022.
No. Myli Members will need to delete the CCL app and download the Libraries Victoria app.
Members will be prompted to login to the Libraries Victoria app using their existing member card and pin/password.
Both Library Services are part of Libraries Victoria, so whether you remain a CCL Member or become a Myli Member, you will continue to have access to the same great services and you can use your Membership Card at both services
Yes. Members who have a print balance on their CCL Library Card, can request to have the balance transferred to use at Myli here. Alternatively, print balances can remain with CCL and be used when visiting a Casey Library. Please request your transfer by Wednesday 30 November, balance transfers will be available from December 1 2022
Yes. CCL and Myli welcome you to book at attend events at both library services using the same login details.
Yes, there are some changes. In total, a member can have a maximum of 40 physical items on loan at any one time, but every member of your household can have a membership to borrow up to 40 each.
Yes, Myli has a limited membership for people that are unable to verify a current address.
Yes. Cardinia Library members will receive a reminder notice via your preferred contact method (SMS/Email) This notice will prompt you to renew your items by calling 1800 44 6954 or logging into your account. You can renew items on loan twice unless another library member has placed a hold on any of your items.
You will still have access to the same range of titles from across Victorian Public Libraries.
Please note there is a temporary statewide pause on access to Public Libraries Victoria resources (interlibrary loans). Click here for more information.
Yes. All current free library services will remain free. Services that already require a small charge like printing, copying and some inter-library loans will remain the same.
Yes. You will see changes to branding but we will continue to feature “Library” on the front façade.
No, Myli will continue to provide your home library service. Donna or your dedicated volunteer who regularly visits you will continue to deliver items to your door. If you have any questions, contact Donna directly on 0438 128 191.