In recent months, we have experienced some operational challenges that continue to affect the Baw Baw Mobile Library service. These challenges include driver shortages as well as the regular maintenance and servicing required to keep the vehicle safe and reliable on the road.
We understand these disruptions can be frustrating, and we want to keep you as informed as possible. To help, we’ve prepared the following Frequently Asked Questions:
Our regular Baw Baw Mobile Library driver is recovering from an injury, and there are only a few trained staff available to cover. Driving the mobile library requires a special heavy vehicle license and library service skills, so disruptions to the schedule are expected.
Driving the mobile library is a specialist role that requires both a heavy combination vehicle license and library service skills. Recruitment is underway and in the meantime, we are actively working on arrangements to restore the service as soon as possible.
Plan ahead:
We provide weekly updates via email, our website, and our social media page. Library members who have registered to receive updates for the Baw Baw Mobile Library, by having it set as their home library will automatically receive these emails. If there are last-minute changes (less than 24 hours’ notice), we also send SMS alert.
We are actively working on driver arrangements and will continue to provide weekly updates until the full schedule resumes.
If a service disruption prevents you from returning your items, contact our Support Team at support@myli.org.au or call 1800 44 6954. The Support Team can renew your items for you until regular service resumes.
No. Myli does not charge overdue fines — you will never be charged for returning an item late.
However, if an item is overdue for more than 42 days, it is automatically marked as “lost” in our system and a replacement fee will show on your account. This fee is removed as soon as the item is returned.
If your stop is cancelled and you are unable to collect your holds, contact our Support Team at support@myli.org.au or call 1800 44 6954. They can check your account and discuss options with you.
No. We are strongly committed to ensuring the Baw Baw community has ongoing access to local library services.
Driver availability and vehicle maintenance have affected the schedule.
Our regular driver is recovering from an injury, and there are only a few trained staff available to cover. Because the vehicle requires a heavy vehicle licence, only qualified staff can step in, which has limited coverage.
The vehicle is also an older truck that needs regular maintenance to remain safe and reliable.
Plan ahead: Disruptions are expected, and we are actively working on driver arrangements and providing weekly updates to keep you informed.
If you have any questions or require further assistance, please contact our Support Team on 1800 44 6954, or access Live Chat at myli.org.au during business hours. Outside of business hours, please email us via support@myli.org.au.
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