Disruption to Libraries Victoria service

October 12, 2022

The Victorian State Government’s courier service contract which is used by more than 500 other organisations including the Libraries Victoria network has ended and is currently under a tender process that is expected to take place over the next few months.

Unfortunately, this means there is a state-wide service interruption to the Libraries Victoria network that will temporarily limit borrowing access from other library service providers.

As a library member with Myli – My Community Library, you will still have full access to your library services across Bass Coast, Baw Baw and South Gippsland Shire. The great news is we have also a special arrangement with Casey Cardinia Libraries so you will also have full access to place holds on library collections across Cardinia and Casey Shires as well.

Your access to place holds on items from other library services provided through the Libraries Victoria network will be temporarily limited until the tender process for a new state-wide courier service is completed by the Victorian Government.

Update to the Libraries Victoria service from Monday 17 October:

The Libraries Victoria Support Team will update the settings to disable system holds for the Libraries Victoria network
All active holds in the system will be fulfilled
Library users can still visit any library in Victoria that is part of the Libraries Victoria network in person and borrow resources directly from those libraries

Public Libraries Victoria understands that this is a valued service for all library members across the state and are advocating to get the new state-wide courier service up and running as soon as possible.

We will provide regular updates and further information as it becomes available to us.

Further Questions & Feedback

We understand this is a valued service and would like to hear from you if you are impacted by this change. Please let us know if you have a question that’s not included here or if you have any comments.

Frequently Asked Questions

We have prepared some questions that you might have about the service disruption to the Libraries Victoria network.

What will happen to items I currently have on hold?

Your current holds will still be processed as normal.
Can I still place a hold on items from another library service after Monday 17 October?

No, holds from Libraries Victoria network have been temporarily suspended. You can still place holds on Myli – My Community Library across Bass Coast, Baw Baw and South Gippsland Shire as well as City of Casey and Cardinia Shires.
Can I still borrow from another library service?

Yes, Library users can still visit other libraries in person and borrow resources directly from those libraries.
How do I return a loan from another library service?

We can still accept returns from the Libraries Victoria network.
When will the service resume?

Public Libraries Victoria is advocating to get the new state-wide courier service up and running as soon as possible.
How will I know when the service has resumed?

You will receive an update from us via your preferred notification contact method (email/sms) when the service has resumed.
Why can’t you use a temporary courier arrangement?

Unfortunately, temporary courier charges have increased and it is too high for Libraries Victoria to continue running the service as normal