Service Update - 1 June 2021

Update 1 June, 2021

From Wednesday 2 June, West Gippsland Libraries will be offering our “Click and Collect” service to the community.

Click & Collect services are currently available from all our library locations at current branch opening hours. The Northern Mobile Library service will remain suspended and will not be offering Click and Collect at this time.

Print on demand will be available to click & collect. You can print submit your print jobs online to your local library via our remote printing app, for more details please see our resource page.

All library branches and the mobile library are remaining closed for public access, and pc bookings, WiFi, PC bookings and will not be available until further notice.

Our priority is the health and wellbeing of our staff, visitors, as well as the broader community.

Click & Collect

How it works:

1. Place a hold: To access Click & Collect, all you need to do is place your holds by calling your local branch or place your holds online and select the branch you want to pick your items up from as normal. Once the items are available, you will be notified by email or SMS that they are ready to be picked up!

2. Collect: Simply visit your branch during current opening hours, to pick up your holds.

3. When you arrive: We ask that when you arrive at the library, please follow directional signage, maintain hand hygiene, respiratory hygiene, physical distancing of at least 1.5 metres and if you are not well, please stay at home. A staff member will greet you at the entry and you will be asked to read aloud your library membership number and to wait at the entry while your order is being prepared. A staff member will place your order on a desk at the front entry for you to take home. You can also bring in items you would like to return and you can also bring your returns and place them in the library returns chute.

Public entry to the library is not be permitted and WiFi, PC bookings, printing or copying services are not available.

Our priority is the health and wellbeing of our staff, visitors, as well as the broader community as we deliver you a phased re-opening of library services.



Our returns chutes will be closed. Please hold onto any items that you currently have checked out as due dates will be extended.

In-branch Programs

Our in-branch events including StoryTime and Baby Rhyme Time are currently postponed.

Public Access

Is not available during the Covid-19 Circuit Breaker restrictions. Click & collect services are also not currently available.

Caring Calls

We’re continuing to call some of our most vulnerable and disconnected members to offer home delivery and any support we can.

Online Chat

Support is available via live chat on our website, where you can chat to a real person online, Monday to Friday 9am – 5pm.

Online Programs and Events

Our range of virtual events and programs are available for you to enjoy from the comfort of your home!


Digital Resources

All our digital resources continue to be available to library members. We have a wide range of ebooks, eaudiobooks, emagazines, digital newspapers, kid’s activities, kid’s reading resources, streaming movies and documentaries and even online study courses. Our team are working on adding new e-resources.


Library App

You can get access to our digital library online, anytime or download our app.


Already using our app? Our app is changing – to find out more, please click through to read more about changing over to the new app.

Not a library member? Join online >

For further support or enquiries, please contact your local branch.

Returns & Due Dates

The due date of all items currently on loan have resumed to normal.


You will still be able to place holds using our online catalogue.

Stay up-to-date

Information about plans to reopen or any other changes that arise will be published on our website, in our e-newsletters and on our social media channels.

Coronavirus (COVID-19) Updates

For up-to-date health information, please visit the Department of Health and Human Service’s website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Thank you for your understanding. Take care, and we look forward to seeing you soon.

Further support

It’s natural to feel unsettled by the reintroduction of lockdown restrictions. Mental health support is available 24/7. Visit the Coronavirus Mental Wellbeing Support Service at bb.org.au/3oRG6Zh, or call 1800 512 348 to get support now.


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