We’ve listened to your feedback and moved to a calendar-based system, LibCal, that puts you in control of your Library of Things (LOT) booking.
During the initial transition phase, current holds will be transferred to LibCal in their existing order. You’ll be booked into a specific timeslot according to your current hold position.
If you have any questions, please refer to our Frequently Asked Questions below:
LibCal allows patrons to book LOT items at a time that suits them. Some items, such as our Reusable Party Kits, are often needed for specific events. Moving to a calendar-based system will help patrons can access the items when they need them and provide greater understanding of item availability.
No. Library of Things items can now be borrowed by anyone 18 or over with a full Myli membership. They must also have less than $10 owing on their accounts.
For step-by-step instructions and accompanying images on how to make a booking with LibCal, please see our Booking Guide, here: LibCal Booking Guide
Holds/bookings are now managed by the LibCal system so will not be viewable via your regular Myli account.
No. All current holds will be transferred to LibCal in their existing order. You’ll be booked into a specific timeslot according to your current hold position.
If you had an existing hold but haven’t received your booking slot via email, please contact the Myli Support Centre via 1800 44 6954 or support@myli.org.au.
All current holds will be transferred to LibCal in their existing order. You’ll be booked into a specific timeslot according to your current hold position. Wait times will vary depending on the popularity of the LOT item.
During the initial transition phase, all holds will be booked in order of their holds queue position. You will receive an email with your collection date and your pick up location.
All communication through LibCal is via email. SMS is not an option with the LibCal system so please ensure your email address is correct.
If you no longer need your item or would like to cancel, please contact your local library branch or the Myli Support Team.
If you are unable to collect your LOT booking on the date you have been assigned, please contact your local library branch or the Myli Support Team.
Each booking request is reviewed and confirmed by our Myli Libraries Team, which means confirmation of your booking may take up to 72 hours. If you still haven’t received a booking confirmation email after 72 hours, please contact the Myli Support Team.
Renewals are not permitted for Library of Things items.
Loan periods are fixed (no extensions or renewals), with a booking period between 3-7 days chosen at the time of booking. Items must be returned on time to ensure no one misses out on their chance to borrow.
Booking periods will also depend on the LOT item. For example, sports items such as surfboards and stand-up paddleboards (SUPs) have a maximum of 3 day booking period.
Items must be returned on or before the due date to ensure no one misses out on their booking period. Late returns will result in an automatic 3-month suspension from booking in LibCal.
There is a borrowing limit of 3 items at any one time.
During this initial transition period, Library of Things (LOT) items cannot be collected from Neerim South Library, Poowong Library, or the Cardinia and Baw Baw Mobile Libraries. Additional pick up locations may be added later next year if there is capacity to do so.
The full Booking Terms & Conditions can be viewed, here: (link)
Additionally, all bookings made on LibCal will require you to agree to the Terms & Conditions before they will be submitted for review.
If you have any further questions, please contact the Myli Support Team on 1800 44 6854 or via support@myli.org.au.
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